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Quality & Adequacy Management Policy

CARITAS ATHENS management, in its operational framework, has developed and applies a Management Adequacy System in accordance with the requirements of the ELOT 1429: 2008 Standards. Additionally, taking into consideration that Quality is a factor of primary importance in the implementation of its activities, it has incorporated and applies a Quality Management System, according to the standard ELOT EN ISO 9001: 2015, which is committed to adhere to consistently and with the aim of providing services of constant and known Quality.

This Quality & Management Adequacy Policy Statement of our Organization is also a commitment ensuring the existence of necessary resources, the creation of an appropriate working environment aiming to achieve objectives and results, compliance with national laws, community, and regulatory directives, etc., the requirements of standards and continuous improvement of the effectiveness of the Management System.

It is being properly communicated to all staff assuring that it is implemented at all levels, creating awareness of the Principles and Philosophy of the Management System as its main purpose.

The responsibility for the implementation of this Quality & Management Adequacy Policy, in conjunction with the operation of the Agency's Management System, is assigned to the Management System Manager (MSM), who is responsible for implementing and maintaining the Management System, with the aim of its continuous improvement. However, the overall responsibility for the implementation, monitoring and improvement of the implemented standard lies with the top management, which is committed to and takes responsibility for the effectiveness of the implemented system.

Within the framework of this Policy, the Management has defined the following objectives:

Efficient execution and completion of the projects undertaken in terms of schedules, cost, and quality.

Maximization of use of resources from co-financed programs to achieve the objectives of the Agency.

Minimization of problems and deviations of projects.

The quantitative and percentage figures of these targets and the duration of their achievement together with the Policy, are examined and evaluated by the Senior Management in the context of the scheduled Management System Reviews, during which, full compatibility of the targets with the company's operation is also assessed.

In order to properly implement the quality system and to better meet the defined objectives, the Organization identifies its stakeholders and their needs, and has developed a comprehensive risk assessment and risk management plan to ensure the continuity of its effective operation.

Through the unwavering commitment of both the Senior Management and all its staff to the adherence to the principles set out in this Quality & Management Adequacy Policy and, more generally, throughout the Management System of the Organization, it looks forward to the continuous and steady development of its business activity, as a by-product of the satisfaction of the beneficiaries' requirements and the continuous increase in the quality of the services provided by it.



Caritas Athens is a Non-Profit Organization (NGO) which has been recognized as such by the state, and is a member of Caritas Hellas (a branch of Caritas Europa and of Caritas Internationalis, the philanthropic organizations of the Catholic Church, which play an active role in over 165 countries worldwide)

Contact Information

Caritas Athens
9, Omirou str. 106 72 Athens
Tel. / Fax: (+30) 210 3626 186
Εmail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Working hours:
Monday to Friday: 08.30 – 16.00

Sector Refugee Programme
52, Kapodistriou str. 104 32 Athens
Tel.: (+30) 210 5246 637 & (+30) 210 5249 564
Fax: 210 5246 646
email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Working hours:
Monday to Friday: 08.00 – 16.00

Help Center
52, Kapodistriou str. 104 32 Athens
Tel: (+30) 210 5246 637 & (+30) 210 5249 564
e-mail: socialservices@caritasathens.gr 
Monday to Friday: 08.00 – 16.00 (after appointment)

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